14 DAY TRIAL // Most Microsoft customers probably know that getting in touch with company support isn’t really the best idea because in 90 percent of the cases, the solutions they get are rather basic or they end up with no solution at all, but examples of how bad these help services prove to be are still surprising for everyone.
Let’s take the case of Microsoft Answer Tech expert Marvin B. When reddit user quickbrowngoat got in touch with him to ask for help to remove the “Get Windows 10” app from his computer, not only that Marvin said that this was malware but he also offered to remove the virus as part of a subscription that costs $120 (100 Euro).
But let’s take these things one at a time.
First, the Get Windows 10 app. As you probably heard already, Microsoft’s offering Windows 10 as a free upgrade to those running genuine Windows 7 or 8.1 on their PCs. To make the upgrade possible, the company installs an application called “Get Windows 10” on these computers via Windows Update, thus displaying notifications in the system tray to check for compatibility issues and let the user know that a newer OS version is available.
But these notifications cannot be stopped unless users turn to third-party apps or more complex workarounds to do it, so it’s not surprising that some people contact Microsoft Support for help.
Meet Marvin
What Marvin did in this case was to incorrectly refer to the “Get Windows 10” app as malware and offer the user a subscription to a technical support plan that also provides malware removal services in exchange for $120 per year.
If you read the full conversation below, it might sound like Marvin is some sort of phone scammer who only tries to sell his paid services, even though he clearly states that “I don’t make or know anything about sales.”
In the end, Marvin failed not only to resolve the man’s problem but also to sell the premium services. And what’s worse is that he proved once again how useless Microsoft’s support services sometime really are.
