14 DAY TRIAL // Lots of Uplay users have started to complain over the weekend that some games have started to disappear from their accounts. The reason: French publisher and developer Ubisoft had started to remove keys that they are now saying they were fraudulently obtained and resold by third-party retailers.
A few days have passed since the first reports of the removal of these games started to appear on Ubisoft's forums, but the company did not bother to come forward with an official statement.
Some of those affected were told by reps from Ubisoft's support service that the retailers where they got their games are not authorized to sell them and that they should contact them.
Up until now, there seem to be three games that Ubisoft targets: Assassin's Creed Unity, Far Cry 4 and Watch Dogs. The third-party retailers that had their keys revoked are G2A, Kinguin, G2Play and few other.
Ubisoft continues to ignore customers who had their games removed
Well, now we have some kind of statement, but it was only sent to the press and those who are in the loss here seem to be ignored by Ubisoft. Anyway, here is what Ubisoft told Eurogamer about the revoking of these keys:
“We regularly deactivate keys that were fraudulently obtained and resold. In this case, we are currently investigating the origin of the fraud, and will update customers as soon as we have more information to share. In the meantime, customers should contact the vendor from whom they purchased the key.”
Basically, this is the same answer that some of those who had their games removed from uPlay received from Ubisoft support service.
This isn't the first time some of the third-party retailers involved have some (or all) of their keys revoked. A few other publishers officially announced that their games sold through these third-party retailers were not legitimate and that the keys would be canceled.
It remains to be seen how many customers had their games removed from Uplay, if that will be possible to count anyway. The more people affected the harder it be for Ubisoft to completely ignore them like they are delinquents who knowingly committed the crime of buying their game cheaper from a third-party retailer.